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Welcome to the TROMBORG.COM website (“the Website”). Your use of this Website is governed by these Terms and Conditions set out below. By using any part of this Website, completing your customer registration with us and/or placing an order on the Website you agree to be bound by the Terms and Conditions and which include our Private Policy.
Use of the website:
To be eligible to purchase goods on this Website and to lawfully enter into and form contracts on this Website under Danish law you must:
a) Be aged 18 or older
b) Register to use the Website by providing your real name, phone number, e-mail address, payment details and other requested information
d) Stipulate a valid delivery address. Please note that PO box numbers are not acceptable
c) Possess a valid debit/credit card issued by a bank acceptable to us
You warrant that your personal information in which you are required to provide us with when you register as a customer is true, accurate and current in all respects.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
Purchases made on this Website are for personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit.
Placing an order:
You place your order request for goods from the Website by clicking on the confirm order button at the end of the on-line order process. You will be guided through the process of placing an order by a series of simple instructions on the Website. Once you have placed your order, we will send to you an order confirmation providing you with a payment reference and the value of your order and which has been debited to your credit/debit card. Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Cancellation section of the Website, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy & Procedure.
If you require a VAT invoice, please contact us on +45 3313 0580
If you do require any information regarding your order(s) please contact Customer Services on the following number (open 9.00am to 3.30pm, Monday to Friday) +45 3313 0580 or email [email protected]
We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorization for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time. If we are unable to fulfill your order following our order acknowledgement, we will contact you by email or telephone advising you of this. See Cancellation and Returns procedure.
Description of products:
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered into the system.
You can use following card to buy on our webshop:
All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT and delivery charges (see below). Payment can be made by any of the methods specified in the Payment section of this Website. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to, or subsequently refuses to, or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery. We will retain the legal ownership of the goods until you have made full payment and such payment has been received by us.
The delivery time is for Denmark 2-3 days; EU 3-5 days and other countries 5-8 days. Any delivery timescales quoted to you are indicative only. We do not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact Customer Services on the following number: (open 9.00 am – 3.30 pm, Monday to Friday) +45 3313 0580 or email [email protected]
Upon receipt of the goods you must inspect the goods and you will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date.
Addresses in Denmark
For addresses in DK we will charge 60,- dkk in freight. We will send free of charge, if the buy is over 500,- dkk incl. vat..
For addresses inside EU we will charge 150,- dkk in freight. We will send free of charge, if the buy is over 1000,- dkk incl. vat..
For addresses outside EU we will charge 400,- dkk in freight. Minimum order is 1000,- dkk.
We can not be held responsible for any VAT charges and import fees to countries where these may apply. Please be informed of your country’s VAT and import fees.
If you wish to complain about the products please contact Customer Services on the following number (open 9.00 am – 3.30 pm, Monday to Friday) +45 3313 0580 or email [email protected]
Information on products:
We attempt to be as accurate as possible when describing products on the Website; however, to the extent permitted by applicable law, we do not warrant that product descriptions, colors or other content available on the Website are accurate, complete, reliable, current, or error-free.
All content available on the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations and software and the compilation thereof is the property of Tromborg APS and is protected by Danish and international copyright laws.
The trademarks, logos on the Website is the property of Tromborg APS and is protected by Danish and international trademark laws.
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable legal fees, resulting from any third party claim, action, or demand resulting from your use of the Website. You also agree to indemnify us for any loss, damages, or costs, including
reasonably legal fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
The laws of Denmark governs these terms and conditions. By accessing the Website and buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the Danish courts in all disputes arising out of such access.
We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website. We reserve the right to refuse to supply goods to any person for any reason whatsoever, to withdraw any goods from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any goods from this Website whether or not such goods have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
If you have any questions regarding these Terms and Conditions, please contact us by email at [email protected]